Welcome to Charmora Shop, where meaningful jewelry meets heartfelt craftsmanship. These Terms and Conditions outline the rules and guidelines for using our website (www.stylewithcharms.com) and purchasing our products. By accessing our site or making a purchase, you agree to these terms.

Our Promise: Just as we pour care into every piece of jewelry, we commit to providing you with transparent policies and exceptional service throughout your shopping experience.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users internationally, excluding certain Asian and remote regions. By using our site, you confirm you are at least 18 years old or have parental consent.

1.2 Intellectual Property

All content on our site, including designs, text, images, and product names (like “Heart and Love” or “Gemstone and Birthstones” collections) are property of Charmora Shop and protected by copyright laws. You may not reproduce any content without our written permission.

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our jewelry collections (including Pendants, Bracelets, Earrings, and Charms), but slight variations in color or size may occur. Product images may differ slightly due to monitor settings.

2.2 Availability

Items marked “Drop” in our shop are final sale. Some pieces from collections like Family and Friends may be personalized and therefore non-returnable.

3. Ordering and Payment

3.1 Order Process

When you place an order, you’re making an offer to purchase which we may accept or decline. We’ll send an order confirmation to your email.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You agree to provide current and accurate payment information. For failed payments, we may cancel your order.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices, though this won’t affect confirmed orders.

4. Shipping and Delivery

4.1 Processing Time

Each piece is carefully prepared with love within 1-2 business days (Monday-Friday, excluding holidays).

4.2 Shipping Options

We offer:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch

International delivery times may vary. Customers are responsible for any customs fees.

4.3 Delivery Issues

If your order is lost or damaged in transit, contact us at [email protected] within 30 days of shipment.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for unworn, undamaged items in original packaging with proof of purchase. Non-returnable items include:

  • Personalized pieces (e.g., from Family and Friends collection)
  • Final sale items (marked “Drop”)
  • Worn jewelry (for hygiene reasons)

5.2 Return Process

To return an item:

  1. Email [email protected] with your order number, items for return, and reason
  2. We’ll email return instructions (prepaid label for US customers)
  3. Pack items securely using original materials (especially important for delicate pieces like Earrings or Crosses)
  4. We’ll notify you when we receive your return

5.3 Exchanges

Found another treasure from our Professions or School collections? Include a note with your desired exchange item. We’ll cover standard shipping for your new piece.

5.4 Refunds

Refunds are issued within 3-5 business days after we receive your return, via original payment method. Original shipping fees are non-refundable unless the item is faulty.

6. User Responsibilities

6.1 Account Security

If you create an account, you’re responsible for maintaining confidentiality of your login details.

6.2 Prohibited Conduct

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with other users’ enjoyment of the site
  • Provide false information when making purchases

7. Limitations of Liability

Charmora Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays or failures in performance beyond our reasonable control
  • Minor variations in product appearance from website images

Our total liability for any claim related to your order shall not exceed the purchase price of the item(s) in question.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

9. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

10. Contact Us

For questions about these Terms or any jewelry from our collections (whether it’s about our Country and State charms or assistance with Food and Drink themed pieces), contact our jewelry specialists at:

Email: [email protected]
Address: Charmora Shop, 1481 Norman Street, Long Beach, US 90802

Last Updated: [Insert Date]

Thank you for choosing Charmora Shop, where every piece tells a story and every customer matters.